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Shipping & Returns
Shipping Policy
IWe ship orders to available destinations based on the product and delivery location. Shipping times and costs may vary depending on the item, destination, and fulfillment location.
Once your order has been processed and shipped, tracking information will be provided whenever available. Please note that delivery estimates may be affected by factors outside our control, including carrier delays, customs processing, holidays, and local delivery conditions.
If you have any questions about your order or delivery, please contact us at support@cruvalia.com.
Return & Exchange Policy
We want you to be satisfied with your purchase. If your item arrives damaged, defective, incorrect, or you experience an issue with your order, please contact us at support@cruvalia.com as soon as possible.
Return and refund eligibility may depend on the product, order circumstances, and fulfillment conditions. Please contact our customer service team before returning any item so we can review your request and provide the appropriate instructions.
Items returned without prior authorization may not be accepted.